Return and Exchange Policy

Welcome to the new shopping experience on Shopping Center. We ensure value for money and
provide quality products and modern shopping experience.

If by any means you are not satisfied with the product delivered to you, you can return the item for a
refund or exchange provided the item is in the same condition as delivered and all the tags and
invoices are intact.

Return and refund request can be issued when the item received is damaged, part of it broken,
wrong quantity, wrong product and any other reason that makes you not to like the product
received.

Follow this Simple Steps on Shopping Center;

  • Initiate a return request on the Shopping Center by going to Return and Exchange page and
    filling the return form. Ensure to fill correctly and give your reasons for the return.
  • Package the item in its box together with all the tags and invoices that came with it and
    schedule a time with us to pick up or bring it to our office
  • Once we receive the item, we will process it and initiate a refund or exchange through bank
    payment or mobile money payment.

Return and Exchange/Refund should be done within 24hrs-48hrs after receiving the product else
refund requested won’t be accepted and granted.

If a coupon was applied in your order placement, the value of that coupon is none refundable during
refund.

Welcome to the New Shopping Experience on Shopping Center

Click the button below and fill the forms for your refund.